Terms & Conditions – Z&Z Atelier
Last Updated: June 3, 2026
Welcome to Z&Z Atelier. By accessing our website and placing an order, you agree to the following Terms & Conditions. Please read them carefully before making a purchase.
⚠️ IMPORTANT POLICY REMINDER
All personalized and customized items are made specifically for you and are FINAL SALE. We do not accept returns, exchanges, cancellations, or refunds on custom orders unless the item arrives damaged, defective, or incorrect due to our error.
Non-customized (standard) items may only be returned or exchanged within 2 days of confirmed delivery.
✔Original receipt or proof of purchase must be provided.
✔ Item must be returned in its original condition.
✔ Item must be unused, undamaged, and free from alterations.
✔ All original packaging, accessories, and included items must be returned.
Requests made after the 2-day period will be automatically denied.
By placing an order, you acknowledge and agree to these terms.
1. About Z&Z Atelier
Z&Z Atelier specializes in custom-made, personalized, and handmade products, including but not limited to:
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Mugs
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Embroidered apparel
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Caps
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DTF Transfers
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Sublimation products
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Wreaths
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Bows
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Keychains
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Shirts
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Handmade gifts and décor
Many of our products are created specifically for each customer and are subject to special production, cancellation, and return policies.
2. Custom Orders & Personalization
Custom Logo Orders
Thank you for choosing us for your custom products!
If you have purchased any product, please send your artwork after placing your order.
📧 Email your logo/artwork to: onlinestore@znzatelier.com
Please include:
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Your full name
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Your order number
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Your logo or image attachment
Accepted File Formats
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PNG (recommended)
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JPG/JPEG
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PDF
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SVG
For the best print quality, please send high-resolution artwork whenever possible.
Once we receive your artwork, we will begin preparing your custom item for production.
If you have any questions, please contact us and we’ll be happy to help.
Personalized & Customized Items Policy
Due to the unique nature of personalized and customized products, all sales are final. We do not accept returns, exchanges, cancellations, or refunds on customized items unless the product arrives damaged, defective, or contains an error made by us.
For non-customized (standard) items, returns and exchanges may be accepted in accordance with our standard return policy.
Z&Z Atelier is not responsible for errors submitted by the customer.
3. Processing & Production Times
Production times vary depending on the item ordered.
Typical processing times are:
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Mugs: 3–8 business days
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Caps: 3–8 business days
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Embroidery Items: 3–8 business days
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DTF Transfers: 3–8 business days
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Sublimation Products: 3–8 business days
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Wreaths & Bows: 3–8 business days
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Keychains: 3–8 business days
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Shirts: 3–8 business days
These are estimated processing times and may vary during holidays, sales events, peak seasons, or due to circumstances beyond our control.
4. Shipping & Delivery
Once an order has been shipped, responsibility transfers to the shipping carrier.
Z&Z Atelier is not responsible for:
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Shipping delays
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Lost or stolen packages marked as delivered
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Incorrect addresses entered by customers
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Carrier service interruptions
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Weather-related delays
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Customs delays (if applicable)
Customers must ensure that all shipping information is accurate before completing their order.
If an order is returned due to an incorrect address provided by the customer, additional shipping fees may be required before reshipment.
5. Returns, Refunds & Exchanges
Custom & Personalized Items
Because custom and personalized products are created specifically for each customer, all sales are final.
We do not accept returns, exchanges, or refunds for:
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Custom orders
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Personalized products
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Made-to-order items
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Products created using customer-provided names, text, logos, artwork, or design requests
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Approved custom designs or proofs
Please carefully review all personalization details before placing your order.
Non-Custom Items
Non-custom, non-personalized items may be eligible for a return or exchange within 14 days of delivery provided that:
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The item is unused and in its original condition.
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The item is returned in its original packaging.
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Proof of purchase is provided.
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Return shipping costs are paid by the customer unless the return is due to our error.
The following items are not eligible for return or exchange:
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Sale or clearance items
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Gift cards
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Items damaged due to misuse or improper care
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Any item returned without prior approval
Once the returned item has been received and inspected, Z&Z Atelier will determine whether a refund, exchange, or store credit will be issued.
Damaged, Defective, or Incorrect Orders
If your order arrives damaged, defective, or incorrect due to our error, you must contact us within 3 calendar days of delivery.
Please provide:
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Your order number
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Clear photographs of the item
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Photographs of the packaging (if applicable)
Z&Z Atelier reserves the right to determine the appropriate resolution, including replacement, repair, store credit, or refund.
Claims submitted after the 3-day period may be denied.
6. Order Cancellations
We begin working on orders quickly.
Orders may only be cancelled within 12 hours of purchase.
After 12 hours:
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Production may have begun.
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Materials may have been ordered.
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Labor and design work may already be scheduled.
Cancellation requests submitted after 12 hours are not guaranteed and may be denied.
Custom orders already in production cannot be cancelled.
7. Product Colors & Images
We make every effort to accurately display our products.
However, actual colors may vary due to:
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Monitor settings
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Mobile device displays
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Screen brightness
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Lighting conditions
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Material variations
Product photos, mockups, and digital previews are intended for reference only.
Minor variations between on-screen images and the final product do not constitute defects.
8. Customer-Supplied Artwork
By submitting logos, photographs, designs, text, or other content, you confirm that:
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You own the rights to the content, or
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You have permission to use the content.
Customers assume full responsibility for any copyright, trademark, or intellectual property issues related to submitted materials.
Z&Z Atelier is not liable for any claims arising from customer-provided content.
9. Wholesale Orders
Wholesale options may be available for DTF transfers, sublimation products, and select handmade items.
Additional pricing, deposits, production schedules, and minimum order requirements may apply.
Please contact us directly for wholesale inquiries.
10. Right to Refuse Service
Z&Z Atelier reserves the right to refuse, cancel, or limit any order at our discretion, including orders containing:
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Offensive content
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Illegal content
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Hate speech
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Harassment
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Copyright or trademark violations